Would you criticize a customer on Twitter?

Posted by barblog on Jul 5, 2010 in Bar Marketing | 5 comments

Let’s say you had a customer that was a raving fan of your business and as part of their support, they tweeted while at your restaurant about how much they loved your food, would you then turn around and reply publicly on Twitter to his praise by accusing him of not leaving a big enough tip for the server?

I didn’t think so..but this is exactly what Bogota Bistro in Brooklyn did during the week and the masses are divided as to whether this was a crass, publicity seeking move in poor taste or a genuine attempt at protecting the livelihood of their serving staff.

Personally I don’t like it. It would be better all round to make a note of the particular diner’s details and refuse a booking the next time if they felt strongly enough about the under-tipping, but what customer is going to want to tweet from the restaurant again?

The next tweet might call out a customer’s body odor or the clothes they’re wearing! Who knows?