Is this the way your bar staff behave?

Posted by barblog on Dec 11, 2009 in Bar Cost Control, Bar Management, Bar Service | 4 comments

As I’m writing today’s post I’m sitting in a bar where the bar staff and the management have clearly decided that there is no hope for the survival of the human race, let alone the possibility that the business could actually be a success.

What greeted me in this bar were restrooms that were so dirty a number of cockroaches were protesting outside the door with banners that said: “You can’t expect us to live in these conditions”.

Despite the fact that the bar is in an upscale area of the city, in the middle of a business district, the limping, uni-toothed bartender has his hood up and is wearing gloves as he puts my drink napkin in front of me? Is he in agreement with the cockroaches and refusing to touch anything too?

Another bartender is asking his group of customers if they’ll watch the bar while he goes outside for a cigarette. Puzzled customer faces abound as they struggle to take in this litany of abuses against the bar industry.

“would you like a menu?” the bartender mumbles in desperate hope that somebody will buy something and potentially tip…but unfortunately the damage has already been done and nothing in that bar will be touching my lips.

“I’m waiting for someone else” I sheepishly say as i finish this blog post and pack up to leave. A bullet avoided.

Have you ever entered your bar as a customer and seen what they see? If not, it’s time to step outside the bar counter and make sure this isn’t your bar!